Support

FAQs

Problems connecting to my data logger

How to select communication ports and manually install device drivers.

Tinytag Explorer Version 4.7 and Above

From Tinytag Explorer version 4.7 onwards, the software has been set to detect data loggers automatically. If you do not have the latest version of the software we recommend that you upgrade free of charge.

If after upgrading you still cannot connect to your data logger, check the automatic com port detection is turned on by going to Options and Communication Options and ensuring the Use Fully Automatic Com Port Detection option has been selected.

If this does not work it is likely the device drivers for your USB cable or pad have not installed correctly. Instructions on how to install the drivers manually can be found here:

Manually installing drivers for USB cables and pads (Tinytag Explorer Version 4.7 or above)

Tinytag Explorer Version 4.6 or Below

If you still cannot see the logger you may have a problem with the battery or cable, please contact help@tinytag.info for more information.

If you have to use an older version of Tinytag Explorer (4.6 or below) go to Options and Communication Options and select the correct port from the list displayed. (If more than one is listed, try each in turn. Usually, USB cables and pads will install as the highest com port on the list.)

If the above doesn't resolve the problem, the device drivers for your USB cable or pad may not have installed correctly. To check whether this is the case, or to manually install the drivers please click below:

Manually installing drivers for USB cables and pads (Tinytag Explorer Version 4.6 and below)

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Get in contact with us by email:
help@tinytag.info

Alternatively you can call us on:
+44 (0) 1243 813000