Find out how to return data loggers for repair
Gemini Data Loggers (UK) Ltd. operates a Business
Management System which conforms to ISO 9001 and 14001. Our
products carry a manufacturing defects warranty of 12 months from
the date of purchase. Data loggers and accessories returned under
warranty will be repaired or replaced free of charge at our
discretion. Warranty returns should be accompanied by a proof of
purchase. This warranty does not cover mishandling, modification or
battery replacement and is subject to the standard Terms and
Conditions of Sale.
Outside of this warranty period, data loggers may be returned for repair for a standard charge. Please email, call us, or contact your local distributor, to discuss the problem as some issues can be solved remotely. Occasionally we receive data loggers outside of their 12 month warranty period that we are unable to repair; in this case the faulty logger may be replaced for the cost of the standard repair charge.
When we receive the returned unit we will contact you to advise on the cost and options for repair. Your statutory rights are unaffected.
Most data loggers can be serviced by the end user using a Service Kit. Data loggers can also be returned for replacement batteries for a standard charge.
Please read the Lithium battery shipping regulations before returning loggers to us.