How to return your Tinytag data logger for repair
To book data loggers for repair or replacement, simply fill out our product returns form. Before sending the loggers, you will need to package them appropriately and according to restrictions on the transportation of lithium. Full instructions can be found in this article.
Before sending your data logger for repair, please contact us or contact your local distributor to discuss the problem as some issues can be solved remotely.
Our products carry a manufacturing defects warranty of 12 months from the date of purchase.
Data loggers and accessories returned under warranty will be repaired or replaced free of charge at our discretion. Warranty returns should be accompanied by a proof of purchase. This warranty does not cover mishandling, modification or battery replacement and is subject to the standard Terms and Conditions of Sale.
Outside of the warranty period, data loggers may be returned for repair for a standard charge.
Occasionally we receive data loggers outside of their 12 month warranty period that we are unable to repair. In this case the faulty logger may be replaced for the cost of the standard repair charge.
Booking your repair
To book your logger(s) for repair, please fill out the Product Returns form.
Under 'Type of Return' select 'Repair'.
Once you have filled out your details, click 'Next'. You will now need to fill out the details about your product, including a description of the fault it is experiencing. Supporting documentation (such as screenshots of error messages) and additional notes can also be added.
You will receive email confirmation once your order has been submitted.
Packaging and returning your data logger
Once you have submitted your order, you will receive an email confirmation with details on where to send your returns to and a label (including Lithium Mark) to attach to your shipment.
Most Tinytag data loggers use lithium-cell batteries. To ship Tinytags with lithium-cell batteries, you must adhere to restrictions surrounding the transportation of lithium.
The list of data loggers which use lithium-cell batteries can be found in the UN38.3 Test Summary attached to this page (below).
For further instructions on how to ship data loggers with lithium batteries, please see our article on transporting data loggers with lithium batteries.
Still need help?
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Most Tinytags are powered by lithium batteries ('lithium metal cells') which have regulations restricting their transportation by ground or air due to the hazardous nature of lithium. This article contains guidelines on how to correctly ship Tinytags.
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