Support
This error message will occur in your software if there is a communication problem between the Tinytag software and the data logger being used.
If you have received the error message 'There has been an error in logger communications' in your Tinytag software, then a problem has occurred between your software and the data logger you are using.
1. Check data logger battery status
First, make sure that your data logger has a good battery fitted.
If you know that your data logger has a good battery, proceed to the steps below. If your data logger's battery is running flat, it will not be able to connect to the Tinytag software. You can purchase a battery service kit for your data logger here: Tinytag Service Kits.
2. Ensure you are using a Gemini Data Loggers USB cable/pad
USB cables and pads supplied by Gemini Data Loggers are the only supported connections for use with Tinytag products. The range of USB cables and pads currently supplied by Gemini Data Loggers can be found here: Offload Connections.
If you are using an unsupported serial cable/pad (or a serial cable with a USB serial converter), the connection will not be as reliable and the error is likely to recur.
If the error persists after you have applied the fixes, please contact us or contact your supplier for further assistance.
Still need help?
If you see a '2803' error message when upgrading to the latest version of Tinytag Explorer, it is likely that your existing copy of the software is still open. This article details how to overcome this problem and prevent the error from occurring.
If you have received the error message "An error has occurred. Check the Help File for FAQs and other support contact information", an unknown error has occurred in your Tinytag software. Please contact our Technical Support line for help.
