The step-by-step guide below will help you to troubleshoot the error message 'This logger doesn't work with this version of the software' in Tinytag Explorer, Tinytag Explorer Connect and Tinytag DI.

1. Check that your software is up-to-date

You can check to see if you are running the latest version of the software here.

If you are not running the latest version of the software, upgrade your software for free here: Tinytag software upgrade.

2. Reset your data logger

If your software is up-to-date, but the error message persists, your data logger may need to be reset.

To reset your data logger, remove the data logger's battery, leave the device for five minutes, then reinsert the battery.

Once you have done this, connect the data logger to your Tinytag software again to see if the error message has cleared and you are able to offload data.

3. Restart your data logger in the Tinytag software

If resetting your data logger does not resolve the error message, and assuming that the data on the logger is not important*, try restarting the data logger in the software.

To restart your data logger, go to Logger then Launch. If the logger will download after being restarted, the problem has been resolved.

*Please note: Restarting your data logger will clear all of the data on your data logger, so only perform this action if the data on your logger does not need to be retained.

If you have tried the above steps and the error message persists, or if the data on your logger is important, please contact us or contact your supplier for further assistance.