Support

FAQs

Manually installing drivers for USB cables and pads (Tinytag Explorer Version 4.7 or above)

It is recommended that USB pads and cables are used with the current version of Tinytag Explorer (which will install and detect USB devices automatically).

The current version of Tinytag Explorer is version 4.10.

Free of charge upgrade to the current version of Tinytag Explorer.

If you cannot connect to your data logger after installing the latest version, go to Options and Communication Options and make sure the Use Fully Automatic Com Port Detection option has been selected.

If you still cannot connect to your data logger, it is likely that the USB drivers for your device have not installed correctly. To check whether the USB drivers for your device have installed correctly you should do the following:

- Plug in your USB cable or pad
- Go to your Device Manager

Windows XP Users: Start Button >> Control Panel >> System >> Hardware >> Device Manager

Windows Vista & Windows 7 Users: Start Button >> Control Panel >> Hardware and Sound >> Device Manager

If the cable has installed correctly, it should be listed under Ports (COM and LPT) as a USB Serial Port with a COM number in brackets after it. If this is the case and Tinytag Explorer is set to automatically detect loggers and still cannot connect, please contact your supplier or email help@tinytag.info for further assistance.

If the cable has not installed correctly it may be listed as a Gemini USB serial cable with a yellow exclamation mark next to it under Unknown or Other Devices.

- If this is the case, right click on the entry and select Update Driver (this will start a Hardware wizard running).

Windows XP Users:

- The first page of the wizard will ask you if Windows can search the internet or Windows Update for drivers, select the No, not this time option and click Next.

- Select the Install from a specific location option and point the wizard at the folder:

C:\Program Files\Tinytag\Tinytag Explorer\Drivers

And Next.

- Once the cable drivers have installed, click Finish.

Windows Vista & Windows 7 Users:

- Select the Browse my computer for driver software option and click Next.

- Point the installer at the folder:

C:\Program Files\Tinytag\Tinytag Explorer\Drivers

And click Next (you may be prompted to confirm your agreement to the installation).

- Once the cable drivers have installed, click Finish.

All Users

- If the device is still listed with a yellow exclamation mark against it, repeat the above process once again to set the device up as a COM port (the installation is a two-step process, first installing the drivers for the cable, and then setting up the cable as a COM port).

When you have gone through the installation for a second time the device should move to Ports (COM and LPT) and list as a USB Serial Port with a COM number in brackets after it.

Your cable or pad should now be ready to use, if you still cannot communicate with your data logger please email help@tinytag.info or contact your supplier.

Contact Us >

Get in contact with us by email:
help@tinytag.info

Alternatively you can call us on:

+44 (0) 1243 813000