Find out how to return data loggers for repair
Gemini Data Loggers (UK) Ltd. operates a Business Management
System which conforms to ISO 9001 and 14001. Our products carry a
manufacturing defects warranty of 12 months from the date of
purchase. Data loggers and accessories returned under warranty will
be repaired or replaced free of charge at our discretion. Warranty
returns should be accompanied by a proof of purchase. This warranty
does not cover mishandling, modification or battery replacement and
is subject to the standard Terms and Conditions of Sale.
Outside of this warranty period, data loggers may be returned for repair for a standard charge. Please email or call us first to discuss the problem as we may be able to resolve some issues remotely. Most repairs are charged at two rates, with simple repairs costing £25 +VAT per unit and more complex repairs costing £50 +VAT. Standard return carriage for a data logger repair in the UK is £9.95, please contact us for quotes for other destinations.
Occasionally we receive data loggers outside of their 12 month warranty period that we are unable to repair. In this case the faulty logger can often be replaced for the cost of the standard £50 repair charge.
When we receive the returned unit we will contact you to advise on the cost and options for repair.
Your statutory rights are unaffected.
If you need to return a data logger for repair please send it to us with a completed copy of our Product Returns Form to:
The Repair Department
Gemini Data Loggers (UK) Ltd.
Please read the Lithium battery shipping regulations before returning loggers to us.