Support

FAQs

Manually installing drivers for USB cables and pads (Tinytag Explorer version 4.6 and below)

It is recommended that USB pads and cables are used with the current version of Tinytag Explorer (which will install and detect USB devices automatically).

The current version of Tinytag Explorer is version 5.0

Free of charge upgrade to the current version of Tinytag Explorer.

If you need to use a cable or pad with Tinytag Explorer version 4.6 or below, please follow the instructions below:

Download up to date USB drivers from our web site here: USB Drivers.

These drivers come in a zip file that needs to be unpacked before they can be installed.

Unpack them to a folder you can find easily, and plug in your cable or pad.

Go to your Device Manager.

Windows Vista & Windows 7 Users: Start Button >> Control Panel >> Hardware and Sound >> Device Manager

- Your device should be listed as a Gemini USB serial cable with a yellow exclamation mark next to it under Unknown or Other Devices.

- Right click on the entry and select Update Driver (this will start a Hardware wizard running).

Windows XP Users:

- The first page of the wizard will ask you if Windows can search the internet or Windows Update for drivers, select the No, not this time option and click Next.

- Select the Install from a specific location option, point the wizard at the folder you unpacked above and click Next.

- Once the cable drivers have installed, click Finish.

Windows Vista & Windows 7 Users:

- Select the Browse my computer for driver software option and click Next.

- Point the installer at the folder you unpacked above and click Next (you may be prompted to confirm your agreement to the installation).

- Once the cable drivers have installed, click Finish.

All Users

- If the device is still listed with a yellow exclamation mark against it, repeat the above process once again to set the device up as a COM port (the installation is a two-step process, first installing the drivers for the cable, and then setting up the cable as a COM port).

When you have gone through the installation for a second time the device should move to Ports (COM and LPT) and list as a USB Serial Port with a COM number in brackets after it.

Close your Device Manager and open Tinytag Explorer.

Go to Options and Communication Options and select the COM port number the cable was listed with in the Device Manager.

Your cable or pad should now be ready to use, if you still cannot communicate with your data logger please email help@tinytag.info or contact your supplier.

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