Information

Delivery & Returns

Delivery & Returns Policy, including Warranty and Ts & Cs.

Delivery

Tinytag data loggers sent to destinations throughout the UK are shipped by UPS for our standard charge of £5 for orders under £50. £9.95 is charged for orders of £50 and over. (Prices exclude VAT.) For shipments outside the UK, prices will be quoted according to the consignment details and destination. UPS will email you about your shipment details.

For orders placed via our website, if this option is available to you in your country, shipments to the EU will incur a standard charge of €30. For offline orders and shipments outside the EU, prices will be quoted according to the consignment details and destination.

For products without calibration certificates, if the item/s is in stock, and the order is received by midday, we will aim to ship it within 1 working day. We will send you an order acknowledgement confirming the shipping date. Orders will be shipped as soon as items are in stock. If your item is not in stock, we will aim to ship it within 5 working days.

If you wish to cancel or amend an order, collect the order in person, or if you have any problems with your delivery, please contact us. All our orders are shipped subject to our standard Terms and Conditions.

Returns & Refunds

If you are unhappy with your purchase, please contact us or your local distributor within 7 days to arrange a replacement or refund.

If you need to return a data logger please send it to us with a completed copy of our Product Returns Form. Please read the Lithium Battery Shipping Regulations before returning loggers to us.

Find out how to return data loggers for repair.

Taxes

Goods delivered to the United Kingdom, excluding the Channel Islands

VAT will be applied to your order at the current rate of 20%; no VAT will be applied to goods delivered to the Channel Islands.

European Union

If you provide a VAT reference number relating to the delivery address, no VAT will be applied to your order as the supply of goods or services are exempt and subject to reverse charge procedure (European Directive 2006/112/EC).

If you DO NOT provide a VAT reference number relating to the delivery address, then VAT will be applied to your order at the current rate of 20%.

Rest of the world

No VAT will be applied to your order.

Our VAT Number

GB 643320861

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Get in contact with us by email:
sales@tinytag.info

Alternatively you can call us on:
+44 (0) 1243 813000

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Company Number: 1830348
VAT Number: 643320861