Problems connecting to my data logger
Tinytag Explorer will automatically detect data loggers when they are started or downloaded. If you are having trouble connecting your data logger to the software, follow these steps.
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Manually installing USB drivers
If the USB cable/pad drivers for the Tinytag Explorer software have not installed correctly, you will need to install them manually.
Before manually installing USB drivers, you should check whether the drivers have installed correctly.
Check whether drivers were installed correctly
- Plug your USB cable or pad into your computer.
- Go to your Device Manager:
- Windows 7 Users: Start Button >> Control Panel >> Hardware and Sound >> Device Manager
- Windows 8 Users: Settings >> Control Panel >> Hardware and Sound >> Device Manager
- Windows 8.1 and 10 Users: Right click on the 'Start' Button and select 'Device Manager'
- Check whether your USB cable or pad is listed under 'Ports (COM and LPT)' as a USB Serial Port (with a 'COM' number listed after it).
If your device is not listed as a USB Serial Port, it may be listed as a Gemini USB cable with a yellow exclamation mark next to it under 'Unknown' or 'Other Devices'. If this is the case, you will need to manually install the drivers for your USB cable or pad by following the instructions below.
If your device is listed under 'Ports (COM and LPT)' as a USB Serial Port and you have checked that Tinytag Explorer's 'Use Fully Automatic Com Port Detection' setting is turned on (see above) but your USB device is still unable to connect, please contact your supplier or email [email protected] for further assistance.
How to manually install USB drivers
- Right click on the entry for your device in Device Manager and select 'Update driver'. This will prompt a hardware wizard to open in a new window.
- In the new window, click the Browse button and select the folder C:\Program Files(x86)\Tinytag\Tinytag Explorer\Drivers, then click 'Next'. Confirm your agreement to the installation if you are prompted to do so.
- Once the drivers have installed, click 'Finish'.
If your device is still listed with a yellow exclamation mark against it, repeat the above process once again. This will set the device up as a COM port (the installation is a two-step process, first installing the drivers for the cable/pad, and then setting up the cable/pad as COM port).
When you have completed the installation for the second time, the device should move to 'Ports (COM and LPT)' and be listed as a USB Serial Port (with a 'COM' port number after it) and your USB cable or pad should be ready to use.
If you have followed all of the above steps and are still unable to communicate with your data logger, please contact your supplier or email [email protected] for further assistance.
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